Privacy Policy

Total Dog LLC ("Total Dog," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at totaldog.com or contact us through any of our forms or booking tools.

1. Information We Collect

We collect information you voluntarily provide to us, including:

• Name, email address, and phone number submitted through contact or lead capture forms
• Appointment booking details including date, time, and any notes you provide
• Messages and inquiries submitted through our contact form

We may also automatically collect certain technical information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on the site
• Referring URLs and device information

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Deliver requested resources such as free guides or downloads
• Send follow-up communications related to your inquiry or appointment
• Send marketing and promotional messages if you have opted in to receive them
• Improve our website and services
• Comply with legal obligations

3. Text Messaging

If you provide your phone number and consent to receive text messages, we may send you appointment reminders, follow-up messages, and promotional content. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP.

4. Third-Party Service Providers

We use trusted third-party tools to operate our website and business. These may include:

• GoHighLevel — CRM, forms, appointment scheduling, and email/SMS delivery
• Google Workspace — Email and calendar services
• Analytics providers — We may use tools such as Google Analytics to understand how visitors interact with our site. These tools may collect anonymized usage data through cookies or similar technologies.
• Advertising platforms — We may use pixels or tracking tools from platforms such as Meta (Facebook/Instagram) or Google Ads to measure and improve our advertising. These tools operate under their own privacy policies.

These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

5. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. You can instruct your browser to refuse cookies or alert you when cookies are being sent. Note that some parts of the site may not function properly without cookies.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us directly.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us